Our world is reeling from the Coronavirus attack, it is changing our lives (both family and business) in ways we could not imagine a year ago. I realize that you see messages from almost every business imaginable, this morning I had 3 airlines, a car manufacturer and 12 restaurant chains email me to let me know what they are doing to help ensure my health and safety. This message is similar. But different.
Effective Air is open for business and ready to serve your heating & air conditioning needs. Our team is committed to your family’s safety and health, here is what we are doing to help in that regard.
Effective Air has implemented an extensive COVID-19 Policy accompanied by Effective Air COVID-19 Temporary Risk Management Procedures. We have implemented additional sanitization and cleaning protocols in our office, warehouses, fleet vehicles and work locations. We have equipped field staff with necessary equipment to ensure safe working procedures in homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted.
No employees showing symptoms of COVID-19 will be working while showing symptoms, and will not return until medically cleared. Prior to each home visit, we will call to confirm the appointment. At this time, we will describe the increased sanitary measures and confirm nobody at the location is experiencing symptoms of COVID-19, or has experienced symptoms within the past 48 hours.
Additionally we are paperless so there is no need to sign anything, we have stopped shaking hands as there is a no contact policy in place. We will try to stay 6 feet away from family members at all times.
We encourage those who are well to keep their appointments. Furnaces, boilers and air conditioners will not just fix themselves if they go out during this time so we must stay open. We respect customers who are ill or high risk and wish to reschedule. Every effort to reschedule appropriately will be made.
Today, communication is vital to our business, please let us know if anyone in the home has been exposed and is under quarantine, or if they are under a doctor’s care for the virus. We will take special care to work with those situations.
As we continue to monitor the situations, further communications may be updated. Should you have any questions regarding this policy or wish to discuss the our COVID-19 practices, please contact our office at anytime.